Advantages and Disadvantages of Training Methods for Employees in Customer Service by Cindy Phillips - Updated September 26, Keeping customers happy and satisfied is integral to the success of any business. Customer service training is an essential tool for any employee who works in a service industry. There are different methods available for customer service training, each with its own pros and cons.
The fallout from these changes is often unexpected. When cellphones began, they offered an alternative to land lines. Decades later, they've replaced cameras for many people and are the primary tool for accessing the internet.
It's an ongoing process, so a company that's king of the market today may start sliding into oblivion tomorrow. Cutting Staffing Technology has contributed to reduced employment for years, but it's hit a fever pitch in the 21st century.
Recorded "press one for sales, two for service" answers reduce the need for receptionists. Automated checkout lets stores cut their retail staff. Wikis and other sources of online information can help customers without assigning a staff person to explain things.
The drawback is that the savings come at the cost of customer satisfaction. Customers who sit through a long list of "press" options and can't tell which they need don't enjoy the experience. Automated checkouts actually take longer for customers to use than dealing with human cashiers.
Embracing the latest staff-cutting tech can leave customers with a negative view of your company. The Cutting Edge Being on the cutting edge of technology can bring great rewards.
Amazon crushed its bricks-and-mortar competition by offering books for sale over the internet. Uber and Lyft have reinvented transportation and taxi service with their apps. Tech advances open up entirely new possibilities for making a profit.
However, the cutting edge rarely stops cutting. For example, in the early 21st century, BlackBerry's mobile was the state of the art in handheld communications.
Market share made it conservative, more concerned with maintaining its success than meeting new challenges. In the face of the iPhone and Google's Android, it stumbled, fell and didn't get up.
Improved Communication Business communication has gone light years beyond the 20th century. With cellphones, you can contact your employees anywhere, hold web conferences to deal with urgent problems and trust employees to coordinate their work even when they live a thousand miles apart.
Customers can place orders on your website in the dead of night, or using an app on their cellphones. If there's a crisis, a customer with an urgent complaint, an IT problem that needs instant fixing, companies can reach their staff in the middle of meals, movies or even vacations.
As employers become more insistent on instant action, employees may feel increasingly stressed.
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Ripple Effects Technology advances in one field frequently spill out and affect others. For instance, if driverless cars become a safe, successful reality, that will obviously affect the car industry and the market for professional drivers of all sorts.
It will also allow today's drivers to spend their work commute shopping online or watching streaming video rather than watching the road, which could bring in new revenue to internet firms. Convenience stores, motels and roadside eateries may see revenues drop if drivers don't feel the need to stop and take a break.
Like many tech advances, driverless cars will create winners and losers who never saw it coming.development and its merits and demerits over locals Development is a concept that signifies the enhancement, the betterment of present status of an Individual, an area, a state, a region, or a country in context with that particular space and time.
Advantages and disadvantages urbanisation in the world Lets first look at the advantages The urbanization process has many advantages or benefits for the individuals, . 4 Advantages & Disadvantages of Management Development Methods Organizational development is the ongoing attempt to improve overall company productivity and efficiency by creating a nurturing.
DEVELOPMENT AND ITS MERITS AND DEMERITS OVER LOCALS Development is a concept that signifies the enhancement, the betterment of present status of an Individual, an area, a state, a region, or a country in context with that particular space and time.
The Merits and Demerits of the Outsourcing Application Development Services! Merits of Outsourcing Application Development Services: (a) Access to professional services: Consulting firms who offer application development services specialise in the area and .
Published: Mon, 5 Dec Economic development can be describe as the development of economic wealth of countries or regions for the well-being of their inhabitants such as the improvement and innovation on the political, economic, and social of its people.